The Computing and Information Systems group provides computer support and technology solutions for Physics & Astronomy department faculty, students, and staff. This website is the starting point for questions regarding your workstation, software, or other technical concerns.
General hours are Monday through Friday from 8am to 5pm. For help accessing e-mail, connecting to department resources, or other common questions, please see our database of tutorial articles by clicking "How-To Articles" in the main menu above. If your question is not answered by a tutorial article, please submit a support request by clicking "New Support Request" below.
Multi-factor authentication is coming to UCLA
MFA will be launched during October 2017 for all UCLA employees. MFA is a feature that will provde extra security for your UCLA logon ID. Each time you use your UCLA logon to access campus services such as MyUCLA, timesheet reporting (TRS), CCLE, the UCLA libraries, Box, BruinBuy, or personnel and financial databases that currently require a UCLA logon ID, you will need to use a second method of authentication besides your password. By October 31, 2017 MFA enrollment will be mandatory. At that time, if you have not enrolled in MFA, you will be unable to login to campus services.
Enrolling is easy, and you'll have several different choices to provide secondary authentication. You might choose to download an app to your smart phone, or arrange for a passcode to be sent to you via text. You may prefer to use a tablet to authenticate. You can also use a landline phone to receive a passcode. You may also purchase a hardware token such as the YubiKey to authenticate your online session.
If you're traveling, take a moment to review how to retrieve passcodes while away from your home base.
Read all about MFA here. And remember to enroll before the October 31st deadline.
NOte: if you use UCLA's VPN rather than the Physics & Astronomy VPN, read how to configure UCLA VPN to work with MFA.
For more detailed information, BruinOnline provides a detailed FAQ about setting up MFA.
To receive hands-on help configuring your device, find out about MFA enrollment support office hours here.
You can contact the MFA team directly at firstname.lastname@example.org or by phone at 310-825-8000.
How to keep your email account safe
It's become more common these days for computer account hackers to try to hijack email accounts. Typical methods involve sending you an "official-looking" email to ask for your account information, such as your login ID and especially your password. Or sometimes the email suggests your account is full and asks you to click a link to access your email. You can avoid these attempts when you read this guide to help you distinguish safe emails from dangerous ones...and never send your password to anyone in an email.